How This FAQ Works for You
Most questions we receive come down to three things: how to get money in, how to get money out, and what to do when something looks off on your account. We've organised this page around those real situations. When you send a deposit via bKash or Nagad, the payment goes to the account number shown in the cashier — confirm with your
PIN and the balance updates on our end. Withdrawals follow a verification step where we match your wallet number to the one registered on your account, so keep that consistent from day one. If you're accessing the lobby from a mobile browser in Dhaka or anywhere else in Bangladesh, the same account and wallet rules apply. Availability depends on your local law
and eligible regions. For anything not covered here, our support team is reachable directly — details are in the support section below.
- bKash deposits
- Nagad transfers
- Rocket payments
- Account verification
- Mobile access